Refund policy

Return requests

You may request a return within 30 days after delivery. Contact us at support@mattermotiontech.com before sending anything back. Include your order number and the reason for the request so we can confirm eligibility and provide the correct instructions.

Items returned for a change of mind or an incorrect size selection must be unworn, unused and in their original condition and packaging, with proof of purchase. Do not send a return to the address printed on the parcel unless we have confirmed that address in writing.

Damaged, incorrect or incomplete orders

Please inspect your order when it arrives. If an item is damaged, defective, incorrect or incomplete, contact us promptly. We may ask for photos, measurements or other information directly related to the issue so we can review it and offer an appropriate remedy.

Return shipping and exchanges

For an eligible change-of-mind or size return, the customer is responsible for return shipping unless applicable law requires otherwise. If the item arrived damaged, defective, incorrect or incomplete, we will provide the appropriate return or replacement instructions and cover reasonable return shipping when a return is required.

We do not process direct exchanges. After a return is approved, you can place a new order for a different item or size. In some cases, after reviewing your request, we may offer an optional partial refund that allows you to keep the item. You do not have to accept that offer, and it does not limit rights available under applicable law.

Refunds

We will notify you after an authorized return is received and inspected. Approved refunds are issued to the original payment method. Original shipping charges are not refundable for change-of-mind or size returns. Your bank or payment provider may need additional time to post the refund.

This policy does not limit any rights that cannot be excluded under applicable law.